Most dealerships still fumble sales-to-service handoff

An easy way a dealership can start to build loyalty and retention among service customers is for salespeople to introduce car and truck buyers to the service department when the vehicle is delivered. But a new survey of consumers suggests that such handoffs occur less than half the time.

source https://www.autonews.com/fixed-ops-journal/most-dealerships-still-fumble-sales-service-handoff