J.D. Power's latest U.S. Dealer Financing Satisfaction study found the experienced and empowered credit and sales personnel at lenders are becoming key elements in the success of an automotive finance operation. Volkswagen Credit broke Mercedes-Benz Financial Services' four-year winning streak atop the annual study.
source https://www.autonews.com/finance-insurance/vw-credit-citizens-one-auto-finance-top-jd-power-dealer-study-financing-appeal
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