source https://www.autonews.com/commentary/reassure-customers-returning-service-lane-focus-courtesy
Sunday, 14 June 2020
To reassure customers returning to the service lane, focus on courtesy
Lee Harkins, CEO of the fixed ops consulting company M5 Management Services, is reminding service managers and fixed ops directors that now more than ever, the customer comes first.
source https://www.autonews.com/commentary/reassure-customers-returning-service-lane-focus-courtesy
source https://www.autonews.com/commentary/reassure-customers-returning-service-lane-focus-courtesy
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