Discovering what automakers don't know about moving people

Automakers rushing to embrace car-sharing, in which sedans and crossovers are more of a service than a product, are getting feedback of all types: buggy apps that crash or time out, dirty cars that smell like smoke, and vehicles that don't unlock...

source http://www.autonews.com/article/20180712/OEM06/307129997/discovering-what-automakers-dont-know-about-moving-people