Self-service kiosks came to airports in 2000, to fast food in 2014 and to dealership service lanes around 2017. And just as many flyers eventually moved to using mobile phones to check in, customers in the service lane may soon follow.
source https://www.autonews.com/fixed-ops-journal/mobile-self-service-tools-trim-customer-wait-times-offer-contactless-options
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