Sunday, 18 October 2020

Crisis offers ways to lift customer retention

Carlisle & Co. data show dealership service departments get troubling customer retention and satisfaction scores, and any increase in customer-pay sales per repair order is likely the result of higher prices, not growing demand. But there is an opportunity for improvement, too.



source https://www.autonews.com/fixed-ops-journal/crisis-offers-ways-lift-customer-retention

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