How far has business climbed back from the depths of the pandemic? What's being done to win customers from independent repair facilities — and keep them? And how about the perennial challenge of recruiting and retaining technicians?
Those questions and more were addressed in a panel discussion during the first installment of the 2020 Fixed Ops Journal Forum on Oct. 8. The third annual event is being held online this year over five Thursdays.
The panelists were Scott Doering, vice president of customer service at Volvo Car USA; Nick Latino, COO for fixed ops at Performance Auto Group (Ford, Lincoln, Mazda, Honda, Hyundai, Genesis, Buick-GMC) in New Jersey; and Dawn Matthews, service and parts director at David Auto Group (Chrysler-Dodge-Jeep-Ram) in Glen Mills, Pa.
source https://www.autonews.com/fixed-ops-journal/foj-forum-focuses-recovery-recruiting-and-regrets
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