The flat-rate pay system, which assigns specific amounts of time to do vehicle repair and maintenance work, was a key issue in last year's strike of service technicians at Chicago-area auto dealerships. Flat-rate is a blessing to techs who can regularly beat “book times,” but a curse to others who can't always complete jobs in the allotted times.
source https://www.autonews.com/article/20181217/RETAIL05/181219924/flat-rate-pay-system-continues-to-divide-dealers-and-technicians
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